System Location: Cases / Case Lookup
The Case Lookup page can be used to quickly retrieve a case by it's unique Id.
To retrieve a case, enter the Id in the "Case-Num" textbox, then click the "Search For Case" button. If the case is successfully retrieved, it will be displayed in the grid.
Clicking "Details" in the grid will retrieve the case details within the Case Management page.
Note: Entering the Case Management page for a case that is open and unhandled will cause the entering user to become the current case handler.